MAIL CLUB - Q&A
How much does it cost?
9 CHF for Switzerland and Europe
11 CHF for the Rest of the World
Is shipping included?
Yes! Shipping is included!
When will my letter ship?
The Mail Club is open all month for subscriptions but the letters only ship at 2 key dates:
Subscribe by the last day of any month to receive that month's Mail.
Subscriptions made after that date will begin with the next month's edition.
Orders are fulfilled and will ship out on the 15th and on the last day of the month, every month.
How long it takes for the letter to arrive?
Switzerland: 2-3 business days
Europe: 3-5 business days
International: 7-15 business days
Can I cancel?
Yes, any time! Please send me an email at thesparrowspost@gmail.com with your details and I will cancel it.
Alternatively, if a payment fails - your subscription will be cancelled automatically (end fo card validity, balance too low).
Note: if a payment fail, there is a "period of grace" set in place. This means there will be an alternative tentative 7 days later. If this fail again, the subscription will be fully cancelled.
Will I be charged automatically every month?
Yes! You will be charged on the day you sign up. For future months, payment will recur on the same day as your initial order. If you signed up for the prepaid annual payment option, it is charged up front for the year and will recur on the same date the following year.
Due to the custom-made nature of the subscription, refund after the monthly payment went through are not possible. If you wish to cancel your monthly subscription before the next payment - please contact me directly on thesparrowspost@gmail.com.
My mail still hasn't arrived, what can I do?
Un-tracked mail takes longer to arrive than regular mail (hence the lovely nickname of "snail-mail" 🐌 ). This means that letters can take longer than what we are used to! Letters are shipped twice a month (on the 15th & at the end of the month) and will then travel to each destination at its own speed (to Switzerland: approximately 3 business days / to Europe: between 3 to 6 days / to International: up to 12, sometimes 20 days! - it's a long way from Switzerland to the Middle of Australia for example).
If 20 business days have passed (after the shipping confirmation) and your letter still hasn't arrived, please write me an email at thesparrowspost@gmail.com and tell me which month you are missing. I will send you another letter as soon as possible! ❤️
My mail arrived damaged, what can I do?
I'm sorry to hear this! Please write me an email at thesparrowspost@gmail.com and tell me which month/letter was damaged, as well as a picture of the damage, and I will send you another one as soon as possible! ❤️
My postal address changed, how can I update it?
You can write me at thesparrowspost@gmail.com: please enter your full details so I can edit and correct your information. At the moment there is no Personal Account system so I am the one collecting and correcting info. In the future I might create an account section where you will be able to manage your subscription directly.
I entered the wrong postal address, how can I update it?
You can write me at thesparrowspost@gmail.com: please enter your full details so I can edit and correct your information.