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🇬🇧 Welcome to my Mail Club! 
The Sparrow's Post / Le Courrier du Moineau, where each month, a little bird will come to your home to drop a letter in your hand!

This first edition will be all about birds 🐦‍⬛, big and small, cute and mighty, to bring poesy into your mailbox. 
In a world filled with screens, loud images and sounds, to bring back the slow paper trail of Snail Mail, where letters arrive discreetly in a real mailbox. Where, in the middle of invoices and ads, you get to find this tiny envelope and the little treasure inside it.
A little note of nature, color and a little bit of joy. 

Each month, you will receive a little envelope, containing:

  • An A6 Fine Art Print of my original illustration

  • A tiny handmade booklet about this bird (filled with cute little sketches and notes about things I learned about them)

  • A letter where I explain the choice of the bird and also reflecting on things in life and my moments in nature.
    (you can choose to receive it in French or in English)


Letters are sent out twice a month, so you never wait too long to receive yours:

  • On the 15th

  • At the end of every month.

Sign ups for each edition close on the last day of every month, then sign ups will roll over to the next month.

Example:
If you want to receive the edition of February, the last day to subscribe is the 28th of February.
If you subscribe after the 28th of February, you will receive March's edition. 

The first letters of March's edition will leave on the 15th of March, and the second batch on the 28th.

Subscription continues automatically until you cancel it or the payment fails.
 

Letters are shipped from Switzerland via stamp untracked mail.
Estimated Timing Switzerland: 2-3 business days
Estimated Timing Europe: 3-6 business days
Estimated Timing International: 6-12 business days


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🇫🇷 EN FRANCAIS: 

Bienvenue dans mon Mail Club The Sparrow's Post / Le Courrier du Moineau !

Où chaque mois, un petit oiseau viendra déposer une lettre dans ta main !
Cette première édition est consacrée aux oiseaux 🐦‍⬛, ce qui veut dire que chaque mois je mettrai à l'honneur un petit (ou grand!) oiseau en particulier.

Cette petite enveloppe contient un tirage d'art, tiré de mon oeuvre originale créée spécialement pour cette occasion.  Ce tirage sera accompagné d'une jolie lettre où je partage mon inspiration, les souvenirs que cet oiseau évoque pour moi, ainsi que mes pensées ou anecdotes sur mes explorations en forêt. Et enfin, tu découvriras un tout petit carnet, fait main, fait de 8 petites pages, et rempli de petits dessins et anecdotes que j'ai apprises sur cet oiseau.

Par ce Mail Club, je souhaite te faire redécouvrir la joie d'ouvrir ta boite aux lettres, et d'y trouver une petite lettre remplie de couleur, de douceur et de nature. 

Chaque mois, tu recevras une petite enveloppe contenant :

  • Un tirage d'art au format A6 de mon oeuvre originale

  • Un mini carnet fait main, plein de croquis et d'informations sur le petit oiseau du mois

  • Une lettre pleine de douceur, qui s'attarde sur le choix de cet oiseau mais également sur mes souvenirs, pensées et moments en forêt.
    (Tu peux choisir de recevoir cette lettre en français ou en anglais!)


Les lettres sont envoyées deux fois par mois :

  • Le 15 du mois

  • À la fin de chaque mois.


Les inscriptions pour chaque édition ferment le dernier jour de chaque mois, puis sont reportées au mois suivant.

Exemple :
Pour recevoir l'édition de février, la date limite d'inscription est le 28
Si tu t'abonnes après le 28 Février, tu recevra le numéro de Mars.
Les premiers envois auront lieu le 15 Mars, les suivants le 28.

L'abonnement continue ainsi de suite automatiquement jusqu'à ce que tu l'annules ou que le prélèvement échoue.

Les lettres sont expédiées de Suisse par courrier simple sans suivi. (Timbre simple)
Délais estimés pour la Suisse : 2-3 jours ouvrés
Délais estimés pour l'Europe : 3-6 jours ouvrés
Délais estimés pour l'International : 6-12 jours ouvrés

Q&A

How much does it cost?

9 CHF for Switzerland and Europe

11 CHF for the Rest of the World

Is shipping included?

Yes! Shipping is included!

 

When will my letter ship?

The Mail Club is open all month for subscriptions but the letters only ship at 2 key dates: 
Subscribe by the last day of any month to receive that month's Mail.
Subscriptions made after that date will begin with the next month's edition. 
Orders are fulfilled and will ship out on the 15th and on the last day of the month, every month. 
 

How long it takes for the letter to arrive?

Switzerland: 2-3 business days
Europe: 3-5 business days
International: 7-15 business days 

Can I cancel?
Yes, any time! Please send me an email at thesparrowspost@gmail.com with your details and I will cancel it.
Alternatively, if a payment fails - your subscription will be cancelled automatically (end fo card validity, balance too low). 
Note: if a payment fail, there is a "period of grace" set in place. This means there will be an alternative tentative 7 days later. If this fail again, the subscription will be fully cancelled. 

 

Will I be charged automatically every month?

Yes! You will be charged on the day you sign up. For future months, payment will recur on the same day as your initial order. If you signed up for the prepaid annual payment option, it is charged up front for the year and will recur on the same date the following year.
Due to the custom-made nature of the subscription, refund after the monthly payment went through are not possible. If you wish to cancel your monthly subscription before the next payment - please contact me directly on thesparrowspost@gmail.com.

My mail still hasn't arrived, what can I do?

Un-tracked mail takes longer to arrive than regular mail (hence the lovely nickname of "snail-mail" 🐌 ). This means that letters can take longer than what we are used to! Letters are shipped twice a month (on the 15th & at the end of the month) and will then travel to each destination at its own speed (to Switzerland: approximately 3 business days / to Europe: between 3 to 6 days / to International: up to 12, sometimes 20 days! - it's a long way from Switzerland to the Middle of Australia for example).
If 20 business days have passed (after the shipping confirmation) and your letter still 
hasn't arrived, please write me an email at thesparrowspost@gmail.com and tell me which month you are missing. I will send you another letter as soon as possible! ❤️
 

My mail arrived damaged, what can I do?

I'm sorry to hear this! Please write me an email at thesparrowspost@gmail.com and tell me which month/letter was damaged, as well as a picture of the damage, and I will send you another one as soon as possible! ❤️

My postal address changed, how can I update it?

You can write me at thesparrowspost@gmail.com: please enter your full details so I can edit and correct your information. At the moment there is no Personal Account system so I am the one collecting and correcting info. In the future I might create an account section where you will be able to manage your subscription directly. 
 

I entered the wrong postal address, how can I update it?

You can write me at thesparrowspost@gmail.com: please enter your full details so I can edit and correct your information.

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